Shipping policy

  1. 1. Order Processing Time

    • All orders are processed within 1–3 business days.
    • Orders are not processed or shipped on Sundays or public holidays.
    • During sales, promotions, or busy seasons, processing times may take longer.
    • Once your order has been shipped, you will receive a confirmation where applicable.

    2. Shipping Time

    Our estimated delivery times are:

    • Major Cities: 3–5 business days.
    • Other Cities: 5–7 business days.
    • Remote Areas: 5–10 business days.

    Please note that delivery times are estimates and may vary depending on your location and courier service.

    3. Shipping Charges

    Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

    We may occasionally offer free shipping promotions on selected orders.

    4. Order Tracking

    Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, or email, depending on availability.

    You can use the tracking information to check the status of your shipment.

    5. Incorrect Shipping Information

    Customers are responsible for providing accurate shipping details, including:

    • Full name.
    • Complete delivery address.
    • Active phone number.
    • City and postal code.

    We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by customers.

    6. Delayed or Lost Shipments

    Although we work with reliable courier partners, unexpected delays may occur due to weather conditions, public holidays, courier issues, or other circumstances.

    If your order is delayed or appears to be lost, please contact our customer support team so we can assist you.

    7. Cash on Delivery (COD)

    If Cash on Delivery is available, customers can pay for their orders at the time of delivery.

    Please ensure that someone is available at the provided address to receive the order and make the payment.

    8. International Shipping

    Currently, international shipping availability depends on our store's shipping arrangements. Please contact us before placing an international order.

    9. Damaged Packages

    If you receive a damaged package or incorrect product, please contact us within 48 hours of delivery.

    Please provide your order number along with clear photos or videos so our team can review the is