Refund policy
1. Return Eligibility
- Items can be returned within 7 days of receiving your order.
- Products must be unused, unworn, and in their original packaging.
- Items must be returned with all original tags, accessories, and receipts.
- Products that are damaged due to customer misuse are not eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
- Used or damaged products.
- Items purchased on final sale or clearance.
- Personal care and hygiene products (if applicable).
- Products without original packaging or tags.
3. Refund Policy
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–7 business days.
- Refunds will be issued through the original payment method where possible.
- For Cash on Delivery orders, refund arrangements will be discussed with the customer.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photos or videos of the product.
- A brief description of the issue. We will review your request and provide an appropriate solution
5. Return Shipping
- Customers may be responsible for return shipping costs for change-of-mind returns.
- If the product is defective, damaged, or incorrectly delivered, we will cover the return shipping costs.
- Original shipping charges are non-refundable unless the return is due to our mistake.
6. Exchange Policy
If you want to exchange an item for a different size, color, or product, please contact our customer support team within 7 days of receiving your order.
Exchanges are subject to product availability.